Large Latin American financial institution moves 10,000 agents to NICE CXone


CXone Selected to Modernize Contact Centers with Extensive Native Digital Channel Options and Seamless Integration Capabilities

NICE CXone (Nasdaq: NICE) today announced that one of Latin America’s largest financial institutions has selected CXone, the industry’s most proven, comprehensive and intelligent customer experience platform, for a full 10,000 agent migration to the cloud. It is phasing out an outdated on-premise system in favor of a more flexible and scalable option with CXone that is expected to reduce costs while improving the customer and agent experience.

The bank, ranked by Forbes as one of the largest companies in the world based on generated business, assets and market capitalization, needed a true cloud environment to support its large contact center population. of more than 30,000 agents. As it phase out its on-premises systems, the company is now migrating 10,000 workstations to CXone and plans to move completely to the cloud over the next three years. The financial services company highlighted CXone’s large number of application programming interfaces (APIs), comprehensive security and compliance standards on a single, proven platform, and numerous native digital channel options as the reasons to choose the platform.

As an open platform, CXone provides hundreds of APIs and enables integrations with over 100 partner solutions as well as customer-specific extensions, supporting a broad technology ecosystem that expands its capabilities. It also ensures the protection of critical business data and supports compliance with global security regulations and privacy standards.

“Today’s customer experience economy calls on brands across industries to raise their game and catch up with the expectations of next-generation consumers,” said Paul Jarman, CEO of NICE CXone. “Highly regulated financial institutions need to remain compliant while achieving exceptional levels of customer engagement in an on-demand mobile digital environment. This victory demonstrates what we are seeing in the marketplace: accelerated adoption of CXone by organizations of all sizes realizing we are experiencing accelerated cycles of technological innovation and adoption that require a new standard of customer experience. “

Contact centers of all sizes are increasingly turning to NICE CXone to transform the customer experience by leveraging its proven scalability, reliability, flexibility and security. CXone enables integration with CRM or custom applications and supports rapid and continuous innovation to differentiate service offerings. Customers who choose NICE CXone are looking for a robust contact center solution to help them win in the experience economy by delivering exceptional customer and agent experiences that attract and retain customers and increase their revenue. CXone’s Unified Cloud Customer Experience Platform Helps Businesses Stay Ahead with ‘Smart’ Capabilities to Infuse Artificial Intelligence and Automation Across the Platform, Agent Experience and the customer journey.

About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of cloud and on-premises business software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes provide better customer service, ensure compliance, fight fraud and protect citizens. More than 25,000 organizations in more than 150 countries, including more than 85 Fortune 100 companies, use NICE solutions.

Brand Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE brands, please see:

Forward-looking statements
This press release contains forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. These forward-looking statements, including statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of management. by NICE Ltd. (the society “). In some cases, these forward-looking statements may be identified by words such as “believe”, “expect”, “seek”, “may”, “intend”, “intend”, ” should “,” project “,” anticipate “,” “plan”, “estimate” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause results or performance to occur. actuals of the Company differ materially from those described herein, including, but not limited to, the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; the successful execution of the Company’s growth strategy; the success and growth of the Company’s Cloud Software-as-a-Service business; changes in technology and market requirements; declining demand for the Company’s products; the inability to acity to develop and introduce new technologies, products and applications in a timely manner; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution agreements; the Company’s dependence on third-party providers of cloud computing platforms, hosting facilities and service partners;, cybersecurity attacks or other security breaches against the Company; the effect of any newly enacted or amended laws, regulations or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the United States Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the Company, refer to the Company’s reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company assumes no obligation to update or revise them, except as required by law.

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Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET

Marty Cohen, +1 551 256 5354, [email protected], ET

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