Bank of America Becomes First Financial Institution Certified by JD Power for Customer Satisfaction in Financial Health Support


The JD Power Financial Health Support Certification Program, developed in conjunction with the Financial Health Network, a leading authority on financial health, focuses on measuring and understanding customer experiences through the lens of financial health. Based on data and insights collected through the JD Power Financial Health and Advice Program, the JD Power Financial Health Support Certification recognized Bank of America for exceptional levels of customer satisfaction with offerings financial health support.

“At Bank of America, we have centered our entire customer experience on the goal of financial health. We listen to our customers and respond with the guidance and personalized tools they need to achieve financial wellness,” said Holly O’Neill, president of retail banking at Bank of America. “This certification recognizes our commitment to supporting financial health using a multi-faceted approach. We provide educational resources and financial solutions that help clients develop healthy financial habits, manage their cash flow and pursue their goals.”

In its analysis, JD Power compared 96 best practices among banks, evaluating vision, performance, infrastructure and solutions. They reviewed management commitment and strategic direction to support customer financial health and assessed internal capabilities, collaborative tools, and product development processes that can drive this.

Bank of America uses a holistic framework to support the financial health of its customers, providing advice and guidance to address five key pillars of financial health:

In the JD Power Financial Health and Advice study published in June 2021Bank of America ranked number one nationally for retail banking customer satisfaction with advice and guidance provided by national and regional banks in United States.

JD Power 2021 Financial Health Support CertificationSM is based on exceeding customer experience criteria using customer surveys and auditing of best practices. For more information, visit

Bank of America

Bank of America is one of the world’s leading financial institutions, serving individuals, small and medium-sized businesses, and large corporations with a full range of banking, investment, asset management, and banking products and services. other financial and risk management products and services. The company offers unparalleled convenience in United States, serving approximately 67 million retail and small business customers with approximately 4,200 retail financial centers, approximately 16,000 ATMs and award-winning digital banking services with approximately 41 million active users, including approximately 33 million mobile users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving businesses, governments, institutions and individuals worldwide. whole world. Bank of America provides industry-leading support to approximately 3 million small business households through a suite of innovative, easy-to-use online products and services. The company serves its customers through operations across United States, its territories and about 35 countries. Bank of America Corporation (NYSE: BAC) shares are listed on the New York Stock Exchange.

Banking products are provided by Bank of America, NA and affiliated banks, member FDICs and wholly owned subsidiaries of Bank of America Corporation.

For more information about Bank of America, including dividend announcements and other important information, visit the Bank of America Newsroom and sign up for email alerts.

Journalists can contact:

Susan AtranBank of America
Phone: 646.743.0791
[email protected]

SOURCE Bank of America Corporation


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