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 Comcast customers with HD-DVRs have experienced their share of freezes. Now, they are frozen again – in time.
Nearly two years ago, TiVo and Comcast announced their plan to provide Comcast customers true TiVo capability without them having to buy new hardware. Expected to be widely available by the end of 2006 (now), the schedule has obviously slipped. The concept is to enable Comcast DVR hardware to download TiVo software, replacing the abysmal software that exists on today's Comcast DVRs. Comcast customers have pinned their hopes that existing problems are with the software – not the hardware. The big question lingers: will new TiVo software injected into the Motorola hardware solve the problems? A handful of Comcast employees are finding out right now as they test it in their own homes. According an article at MultiChannel.com, the first true market trials won't occur until Spring of 2007. Comcast wouldn't commit to a broad roll out in 2007 – yet another year late. An obvious although expensive option chosen by a very small number of cable customers (too small for TiVo's taste) is to pony up the big $$ and get a TiVo Series 3. It works really well, but to get a reliable DVR, that shouldn't be necessary. However, with extremely limited cable HD DVR options, customers are beginning to eye Dish and DirecTV with their better DVRs. If you really care about these problems, you might consider calling your Comcast regional manager to let them know this is important, and you're not satisfied with their existing solution. If they get enough feedback, it may have an impact – don't hold your breath. Satellite is an option if you simply can't take it any more.
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